Dear guests,

We are sorry to inform you that we are experiencing some technical problems with our customer service phone line. In the meantime, you can reach out to us on the (+49) 15 1292018 24. You can also send us all your questions to [email protected].

We apologize for the inconvenience and appreciate your patience and understanding.

Become a Guide Privacy Notice

We highly appreciate your interest in working with the SANDEMANs NEW Europe group (hereafter “SNE”) as a freelance guide partner. We want to make sure that you understand what kind of information we will be collecting from you via the  “Become a Guide” section of our website (“the Site”) and how it will be used.

Collection and use of personal data:

SANDEMANs NEW Europe GmbH, a company based in Germany, is the data controller for any personal data you submit through the Site during your job application process.

Personal data submitted by you:

As part of your application, you will be required to submit personal data, otherwise we will not be able to process your application. This includes personal data such as:
  • Contact information, such as your first name, last name, city, country, email and phone number;
  • Résumé (CV) and cover letter;
  • Nationality and immigration status (whether you are entitled to operate as a freelancer in your country of interest)

The personal data you submit and any additional personal data requested by SNE will be used to assess your suitability to enter into a working relationship with SNE as a freelance guide and to process your application.


SANDEMANs NEW Europe is a global organisation – this is what enables us to offer the level of services that we do. In order for us to continue operating in this way, we may have to transfer or store your data internationally with members of SANDEMANs NEW Europe Group. Access to your personal data will be shared with employees or agents of SNE on a need to know basis. If you apply to work as a freelance guide partner in one of our cities, your application may be shared with the SANDEMANs NEW Europe company in the country in question, as well as with the SANDEMANs NEW Europe companies in Germany and the UK. Please click here for details of all of SNE’s offices.

We may need to involve service providers to process your personal data. These service providers will always act on our behalf and they will be obligated to protect your personal data consistently with the terms of this privacy statement. We may need to disclose your personal data when we believe, in our sole discretion, that this is necessary to:
  • protect the legal rights and/or safety of SNE and/or its employees, agents and contractors;
  • respond to inquiries or requests of public authorities;
  • comply with the law or a legal process.


In accordance with European data protection laws, we use appropriate business systems and procedures to protect and safeguard the personal data you give us. Only authorized personnel are permitted to access your personal data in the course of their work.

Retention of personal data:

If SANDEMANs NEW Europe enters into a working relationship with you; SANDEMANs NEW Europe GmbH shall share your relevant personal data with the applicable member of the SANDEMANs NEW Europe Group. Your personal data collected during your application period will become part of your business records. SANDEMANs NEW Europe GmbH may retain your personal data collected during your guide application procedure for a period of 6 months following the end of the guide application procedure, unless otherwise required by applicable law. If SANDEMANs NEW Europe does not enter into a working relationship with you, SANDEMANs NEW Europe GmbH may retain your personal data for a period of 6 months following termination of the guide application procedure, unless otherwise required by applicable law. Please contact [email protected] if you do not wish to be contacted anymore by SANDEMANs NEW Europe for guiding opportunities.

Accessing or changing your personal data:

You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us at [email protected] Please write ‘Request personal data’ in the subject line of your email. If the personal data we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our database by sending an email to [email protected] with ‘Request for removal of personal data’ in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Changes and contact:

We may amend this statement at any time by posting a revised version on the Site. The revised version will be effective at the time we post it. If the revised version includes a material change, we will provide you with 30 days’ prior notice by posting a notice of change on the Site. If you do not agree to the changes, please contact us at [email protected] . This privacy statement and the processing of your personal information during the job application procedure is governed by German data protection law.

Contact us

If you have any further questions, please do not hesitate to call us on +49 30 510 500 30 or send us message using the form below.
We will respond within 48 hours and most emails are answered within 2 hours during normal business hours (GMT +1).