Dear guests,

We are sorry to inform you that we are experiencing some technical problems with our customer service phone line. In the meantime, you can reach out to us on the (+49) 15 1292018 24. You can also send us all your questions to [email protected].

We apologize for the inconvenience and appreciate your patience and understanding.

Meeting Point Assistant

Position details

Meeting Point Assistants perform an essential support role at the meeting points of our daily walking tours, providing assistance to the Meeting Point Manager in a broad range of organizational, administrative, customer service and sales-focused tasks. Working as an MPA involves being outdoors, helping with the coordination of the start of our daily walking tours, interacting with and assisting travelers from around the world. MPAs also assist with ticket sales and provide information about our tours and the city to our guests.

We look for candidates who are friendly and confident, who speak fluent Spanish and English and have fantastic people skills. MPAs should have strong sales abilities, be motivated to provide excellent customer service and be passionate about the city that they work in!

Ideally, candidates should have previous customer service and sales experience, but for the right person with the right attitude and drive, this role can be a great opportunity to kick-start your career in these areas and in the tourism industry in general.

The role of Meeting Point Assistant includes:
  • Assisting in the organization of tour meeting points and helping to ensure the smooth running of tours
  • Interacting with customers and clients in multiple languages and providing effective face-to-face customer service
  • Ticket sales and cash handling
  • Answering questions and providing information to tour guests
  • Providing support to the management team in ad hoc tasks
  • Working in a diverse team of people from a variety of countries and working backgrounds

Requirements

We can only process requests from applicants who are legally entitled to work in their country of choice.
 
Desired skills, qualifications and experience 
 
  • Fluency in English and Spanish
  • Experience working in customer-facing roles and sales
  • Excellent communication, organizational and people skills
  • Friendly, confident, positive attitude
  • Cash-handling experience and numeracy skills
  • Flexibility and availability for weekend, evening and holiday work
  • Computer literacy

Interested?

Please complete the form below and make sure you attach your CV at the end. Let us know why you’re interested in working with us and why you’d be great for the job!